| |
check1
Login Status |
|
Not logged in
|
| » Login |
|
 |
 |
 |
Shipping &
Returns... |
 |
| |
 |
Furniturehub.co.uk: Your one stop store for
quality furniture at low prices...
|
|
|
TERMS AND
CONDITIONS OF SALE, POSTAGE, PACKING, PAYMENT, & SUPPORT
This is not
just the usual legal stuff.
This
is USEFUL INFORMATION FOR YOU so please take time to read it and avoid
surprises.
METHODS OF PAYMENT
Credit card preferred if you want immediate despatch.
We now check every card manually against the name and address of its
user. If the details do not match exactly we will contact you for
clarification. This will unfortunately delay your order but please
understand that it's for your own protection. If you do not respond
within 24 hours we will report the attempted fraud to the appropriate
department for investigation.
Missing or incorrect details
If you have deliberately omitted details of your name, address or card,
which we require for card processing, we may levy an additional order
handling charge to cover the extra administration costs. If you falsify
any details or type "none", "xxxxx" etc. then we will assume this is an
attempted act of fraud and will report it immediately to your ISP and
to the relevant authorities.
We Accept most credit cards including VISA, MASTERCARD and SWITCH. We
accept UK sterling cheques drawn on a UK bank, UK sterling Postal
Orders and UK sterling direct bank deposit. We also accept payments
through Paypal and Nochex. If you don't use a credit card, your order
will be delayed by the amount of time it takes your payment to reach us
and be cleared. We do not accept cash. Place your order using the web
site order form and specify your method of payment (if not credit
card). When you receive our confirmation by e-mail, write our Order
Number on the back of your cheque and post it to us with your full
name/address details. Make cheques payable to K. Okera please. NO
foreign cheques (that includes no USA checks) because our bank charges
us a minimum of 10 GBP to cash them and BIG delay to clear them. NO
Eurocheques or foreign currency.
PAYMENT / ORDERING
We do not store any of your credit card details. These details are
passed on directly to our processing companies like Worldpay or Paypal
through secure servers.
Your credit card details CAN NOT appear in any email message. They
remain on the secure server of the processing companies. An email copy
of your order and name and address (and delivery address) will be
returned to you WITHOUT credit card details. Please check the details
and TELL US immediately if you've made a mistake.
If you are not sure what you need, read our various web pages first
then use e-mail to ask a TECHNICAL question or a SALES enquiry if you
can't find the answer. We will then tell you where to find the answer
in our web sites or books or, in the unlikely event that the answer is
not in either, we will try to answer your question if it relates to our
products.
ENGLISH LAW APPLIES TO ALL CONTRACTS.
POSTAGE and packing
is included in the catalogue prices. All goods would be delivered
within 10 working days from time of cleared payment.
EXPORT
We currently only ship our goods to U.K mainland. Some of
our smaller items can be shipped throughout the U.K. If in doubt,
please contact us prior to ordering.
CARRIAGE AND INSURANCE
All Goods are sent by our designated courier companies and are insured
during transit. Damage Insurance will be forfeit if you or your
representative signs for goods as "received in good condition". Do not
sign without inspecting contents, even if this delays the delivery
driver. His schedule is not your problem. If thorough inspection is
impossible, endorse the form with "NOT INSPECTED".
Most heavy or bulky orders are shipped direct to you from our
supplier's warehouse. In this case, delivery may be restricted to Great
Britain only (UK mainland). And also Delivery would be to the door only
on the ground floor of your house/ flat. Our carriers are not insured
to carry your heavy delivery through the stairs. This is due to restrictions
imposed on us by our supplier's delivery service. They may be able to assist
moving your bulky delivery to floors other than the ground one provided there
is a lift and no obstructions to the pathway. This is entirely at their discretion.
Delivery under these circumstances is 9am - 6:00pm (9pm in exceptional circumstances
where the driver is unavoidably delayed) Mon - Fri. You must ensure the presence of a
reliable person to inspect and sign for the goods. If delivery can not
be made because the delivery address is inaccessible or unmanned then
you agree to pay any reasonable additional charges that the carrier
company may levy for redelivery attempts or delivery to a different
address. We will email you a delivery date prior to despatch of your
such goods, it is your responsibility to ensure someone is available to
take delivery. Re-delivery of Bulky items currently would incur a
surchage not exceeding GBP 60.
Mixed orders (a mix of small items and bulky/heavy items) may be
shipped separately from our Sales Warehouse and from one or more of our
Supplier's warehouses and the single shipping charge alone will apply
to the complete order unless we tell you otherwise in advance of
shipping.
Shipping and Insurance charges are included in the amount calculated by
the Shopping Cart. In the case of damaged or inappropriate goods, you
agree to assist us with any reasonable request which may include the
return of damaged goods/packaging or a photograph of it.
Carriage/postage charges may vary in some circumstances but we will
tell you the total before we ship your order.
If you send items to us we strongly advise you to use a service that
requires a signature and insure expensive items using "Special
Delivery" for example. If you use "Parcel Force" ask for "Compensation
Fee" insurance. We will not accept responsibility for items lost on
their way to us.
PRICES
are listed under several categories in the web site catalogue.
To see prices AND pictures AND descriptions, look at the appropriate
catalogue pages. Please check prices in the on-line web site catalogue.
AVAILABILITY
The presence of an item in our catalogue or web pages does not
constitute a promise to supply. Items may be out of stock or may have
been deleted from a manufacturer's range without our knowledge. While
we will do our best to supply any available item in a timely manner
there will be occasions when we are unable to do so. However, most
items listed are available. We do our best to delete items which are
not available.
Cancelled Orders
If an order must be cancelled please use e-mail form with the subject
CANCEL my order and your Order Confirmation number. Please include a
copy of your order confirmation e-mail.
If the order is cancelled before it has been packed then there will be
no charge. If the order has been packed then the stamps and packaging
will be wasted and these might be charged for, together with a handling
charge for time required to put items back into stock and cancel
computer records. Any items such as cable or tape which have been cut
to length will also be chargeable.
If the order has already been posted then it can not be cancelled and
our Returns policy applies (see below).
If part of the order is missing when the package arrives
Please get in touch with Furniturehub.co.uk Sales immediately. See
E-mail page. Read our notes about split shipments.
If the Invoice is missing
If the order is shipped from a different warehouse, it will arrive
without an invoice. We'll post the invoice separately and you should
receive it within a couple of days. Do tell us if it does not arrive in
a reasonable time.
If part of the order is damaged
<>If the contents are damaged you must advise us by e-mail
immediately and return them, carefully packed, with the original
packaging enclosed so that we can claim against the carrier service. If
you do not return the packaging, we will not be able to claim and you
will be responsible for our uninsured losses. Please contact us before
returning anything. Where a delivery by carrier needs a signature on
receipt you must not sign unless you have inspected the contents! Be
sure to tell anyone that you delegate to accept the delivery on your
behalf. A signature indicates that you have received everything listed
on the Delivery Note and that there is no damage. (See Carriage &
Insurance notes, below).
If the order does not arrive
quickly
If your order does not arrive within a reasonable time after we
acknowledge it by e-mail (i.e ten working days from time of cleared
payment) then you must inform us, including all relevant information.
If you leave it too long before informing us then we may not be able to
claim from the carrier company and you agree to indemnify us for
our losses.
Some orders may be shipped as several packages from different
warehouses and may arrive on separate days; see "Carriage and
Insurance" notes, below.
Very Important!
Please note that, our delivery service is strictly door to door. We are
not responsible to lift your item inside your house or transport it to
different rooms within your house. You must be aware of this prior to
placing your order. Any order placed on this website constitutes an
understanding of this.
Chase Us!
We don't mind being chased for orders - in fact we positively encourage
it. If we've forgotten to post something or if you think it's been lost
PLEASE tell us (Sales office) right away!
IF YOUR ADDRESS IS INCORRECT
If the address you give us is incorrect in any way and causes us to
incur additional delivery charges then you agree to reimburse these
additional charges. Carrier companies often charge up to £50 for
redirecting a parcel sent to the wrong depot so please be sure to give
the correct post code and house number. Please also ensure that the
destination address you type in the order form is the actual DELIVERY
address where there will be someone present if a signature is required.
You can, for example, use your office address or a local shop address
for delivery and type your home address in the card holder's address
space.
IMPORTANT: If your delivery address is NOT the one listed for your
credit card, you must contact your credit card company and inform them
of the alternative address before placing an order, otherwise your
credit card payment may be refused.
IF YOUR PHONE NUMBER IS MISSING FROM THE ORDER
We will not normally phone you except in an emergency or to check
credit card details. We will certainly not make unwanted marketing
calls. However, the carrier companies insist on having a phone number
so that their driver can contact the delivery address in the case of
delays or if he gets lost or if there is no answer. If you fail to
provide a phone number, the warehouse will simply refuse your order. We
will not accept responsibility if you failed to supply a working phone
number for someone at (or with access to) the delivery address. In some
instances the carrier company will charge us for additional journeys.
We will pass any such charges to you if they result from your failure
to provide a working phone number for the person who should sign for
your delivery.
Safety Considerations
We do our utmost to ensure your safety by providing technical
information in web pages. But it is up to you to seek out the
information, read it and observe the suggestions. Many of our products
can cause injury, either directly or indirectly, if mishandled or
misused. If you have any doubts you should use the services of a
professional to carry out assembly and installation work.
GUARANTEE
Most new items sold by us have a limited 12 month guarantee against
faulty parts and workmanship, unless otherwise stated. You will be
required to return the faulty equipment to us or to a place of repair
(at your expense if it is more than a month old). We will arrange for
repair or replacement at our discretion within 7 days wherever
practically possible. Specifically excluded are "Acts of God" and
Customer Abuse. Examples of Customer Abuse are:
* Liquid spillage onto or into equipment for any
reason.
* Use of equipment for a purpose for which it was
not sold.
* Mechanical abuse including dropping, throwing,
scratching and "fell off the shelf all by itself".
We will require you to discuss with us via e-mail any technical
problems that might be resolved easily at your premises before you
return any item to us. Failure to afford us full information and the
opportunity to resolve your problem could result in our charging you
for any carriage costs and labour charges that could otherwise have
been avoided. So please be patient, read any instructions carefully,
and give us full information about any problems you experience.
In all cases we will try to be fair in dealing with your claim and we
may agree to share part or all of the cost wif you were not directly to
blame.
CONSEQUENTIAL LOSS
We can not accept responsibility for any consequential loss arising
from your failure to discuss problems with us. For example, if you
think that an item is faulty and pay someone to check your installation
without our authorisation, we will not be liable for any costs that you
incur.
RETURNS
Under the terms of The Consumer Protection (Distance Selling)
Regulations 2000 in the UK, we are required by law to give you seven
days "cooling off" period after delivery of order. You may return the
goods in good, resellable condition (packed carefully in good, unused
condition complete with instructions, invoice copy etc.) PROVIDED THAT
YOU NOTIFY US BEFOREHAND in writing within 7 days of receipt and all
you have to pay is the carriage charges on the invoice. If you keep the
goods for longer than 10 days, or if the goods are not returned in "as
new" unused condition, then the full invoice amount is payable unless
we agree otherwise. However we are always fair about this.
Items which have been cut to your specified length or made to your
stipulated specifications are generally NON-RETURNABLE. These
items must be paid for if we supplied them correctly.
If we supply goods damaged, incorrectly or goods that you did not order
then we are liable for return postage, provided that you typed the
correct order code AND description from our catalogue. If you omitted
either the order code or description or miscopied or mistyped either
then you bear the cost of returning the goods to us. Likewise if you
ordered something because you thought it did something other than that
described in the catalogue. If you are unsure of catalogue
descriptions, please ask before ordering.
Note: before you return any goods you MUST ask us for authorisation. In
the past, people have returned goods because they thought they looked
used (see "If the order is damaged", above) or because they thought
they were faulty. People have also returned perfectly good parts to us
because the upgraded parts looked different from the originals or
because they thought we'd sent the wrong parts.
If you need to return anything we recommend that you use a delivery
service that requires a signature. Bear in mind that if the goods do
not reach us, or if they arrived damaged, we can not be held
responsible. DO enclose full details of the reason for return,
including as much information as possible about the specific nature of
the fault or problem and any previous reply from us. Please don't
expect us to guess or to remember a previous message or conversation.
Do include your full name, address details, invoice number and
authorisation number (printed, not handwritten). If using ordinary
post, please return to the address below. If you use a carrier service
please ask us for an alternative address. DO contact us a few days
after returning anything in order to ensure that we received it.
We always deal with returns as quickly as possible - within hours not
weeks. If you paid for something that's faulty, we want to get a
replacement to you as soon as possible so hassle us if necessary!
Please ASK US before returning anything. Always state the invoice
number.
A charge for testing and inspecting returned items may be added if the
items are not faulty and were correctly supplied as ordered. A charge
for rental may be added if you have used the items.
Returned goods must be received within 21 days of authorisation.
Failure to do so would incur recovery charges which would be deducted
from the amount you paid before refund. Please allow upto 30 days for a
refund.
Your statutory rights are not affected. We will try to be fair in all
circumstances.
If you return goods to us, please:
* Pack goods carefully, preferably in our original
packing with additional wrapping outside if necessary.
* Print our address ONCE on the front of the package
and include "RETURNS DEPARTMENT".
* Include a covering note that gives the following
information
* Your full name, address and contact details,
especially e-mail, TYPED
* Our original Invoice number
* Our Returns Authorisation Number
* Description of fault, tests you carried out and
any other relevant information
Contacting Us
Use Email
In order to minimise costs we communicate by email whenever possible.
By placing an order you agree to communicate with us by email using the
accepted standards. If you refuse to follow the simple email guidelines
then you will forfeit the right to free help. In order to ensure a
quick reply, please use our web site email form. If you simply reply to
a message from us you may be sending your reply to a staff member who
is on holiday or away from the office so your message will not be read
until they return.
Our postal address for written correspondence is:
Furniturehub.co.uk
P.O Box 493
Harrow
Middlesex
HA3 3BU
Great Britain
Please note that we may not reply to written correspondence.
If you send anything to us by a service other than Royal Mail (or Air
Mail from outside the UK) then please ask us for our warehouse address.
See the e-mail page
TELEPHONE
Yes we use telephone and fax but we prefer not to. We can process twice
as many orders by e-mail than by telephone. If you do telephone us,
please bear in mind that you are reducing our efficiency and somebody's
order will not get processed that day - probably yours! ;-)
E-mail is usually the quickest and most convenient and we both have a
permanent, legible record. We check e-mail several times during every
working hour. Our telephone and fax details are included on invoices
but these should please be used only where e-mail is not available to
you because we can handle e-mail messages far more quickly and
efficiently than phone calls. Please don't waste time by e-mailing us
to ask for our phone numbers. We specialise in e-commerce; that means
we use e-mail in preference to all other methods (*exceptions: if you
are disabled in some way or if e-mail is not readily available to you).
If you do phone us, please have ALL relevant details available. We can
process a web site order in two minutes. In contrast, some people keep
us waiting on the phone while they wander off to look up their own
postcode or equipment model number!
Note: we will not phone or fax you back unnecessarily, so please do not
ask us to.
We use e-mail so we can give the best overall service to all our
customers.
* If you are blind or otherwise disabled and can't easily use a
computer then we will not discriminate against you. Please give us a
call and state your disability.
OPENING TIMES
The sales office is open from 9am till 5:00pm Monday to Friday except
Bank Holidays.
Closed at weekends. (But technical advice is often available by e-mail
outside these times).
We *always* reply to messages within a maximum of 24 hours during the
working week (Mon - Fri). Unsually within 3 hours if your message
arrives before 2pm. If you receive no reply then your e-mail is
probably not working. We have a particular problem with "AOL" and
occasionally Hotmail, so please send us an alternative e-mail address
that we can use.
CHRISTMAS HOLIDAYS 2005
(provisional)
We close December 24th at 12 noon. (this is because the Post Office
last collection is 11.30am - so we cannot send anything out after
that). Then we re-open December 30th from 10am till 4pm and December
31st from 10am till 4pm. We are closed New Years Day, then resume
normal hours 9-5.30 from January 2nd.
Email messages will be answered during the closed periods but don't
expect our normal "3 hour" service.
CALLERS
We do NOT operate a sales counter. Delivery is by mail-order only.
This is because:
a) We try to minimise our costs to you and we can't do that by
employing extra sales counter staff.
b) Our main warehouse is in a rural area with narrow lanes where
additional traffic is not desirable and parking is not available.
Visitors cars would block delivery vans.
c) Much of our stock is delivered direct to you from other warehouses
in England.
INVOICE - sent with
order or separately by post. Let us know if it doesn't arrive.
There are additional, helpful notes on these pages:
LEGAL NOTICE REGARDING WEB SITE
and EMAIL
By accessing Furniturehub.co.uk Web pages you agree to the following
terms. If you do not agree to the following terms, please notice that
you are not allowed to use the site.
The contents of Furniturehub.co.uk World Wide Web pages are Copyright
© Furniturehub.co.uk 2005. Any rights not expressly granted herein
are reserved. Reproduction, transfer, distribution or storage of part
or all of the contents in any form without the prior written permission
of Furniturehub.co.uk is prohibited except in accordance with the
following terms. SatCure consents to your browsing
Furniturehub.co.uk Web pages on your computer or printing copies
of extracts from these pages for your personal use only and not for
redistribution unless consented to in writing by Furniturehub.co.uk .
Individual documents in our Web pages may be subject to additional
terms indicated in those documents.
The use of this site and the content therein, is permitted to private,
non-commercial use. The use of press releases and other documents
classified as public is permitted in public communications if the
source for the information has been stated.
This site and the contents herein are provided as a convenience to you.
The contents of Furniturehub.co.uk Web pages are provided on "as is"
and "as available" basis. Furniturehub.co.uk does not warrant that its
Web pages will be uninterrupted or error-free. Furniturehub.co.uk
reserves the right to revise the pages or withdraw access to them at
any time. NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING
BUT NOT LIMITED TO WARRANTIES OF TITLE OR NON-INFRINGEMENT OR IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS
MADE IN RELATION TO THE AVAILABILITY, ACCURACY, RELIABILITY OR CONTENT
OF THESE PAGES. SatCure SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR
BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE
THIS SERVICE, EVEN IF SatCure HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN
WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF SatCure WOULD IN SUCH
CASE BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
For your ease of accessibility, Furniturehub.co.uk may include links to
sites on the Internet that are owned or operated by third parties. By
linking to such third-party site, you shall review and agree to that
site's rules of use before using such site. You also agree that
Furniturehub.co.uk has no control over the content of that site and
cannot assume any responsibility for material created or published by
such third-party sites. In addition, a link to a non-Furniturehub.co.uk
site does not imply that Furniturehub.co.uk endorses the site or the
products or services referenced in such third party site.
By submitting material to any of our servers, for example, by e-mail or
via the Furniturehub.co.uk Web pages, you agree that: (a) the material
will not contain any item that is unlawful or otherwise unfit for
publication; (b) you will use reasonable efforts to scan and remove any
viruses or other contaminating or destructive features before
submitting any material; and (c) you own the material or have the
unlimited right to provide it to us and (d) Furniturehub.co.uk may
publish the material free of charge and/or incorporate it or any
concepts described in it in our products without accountability or
liability (e) you agree not to take action against us in relation to
material that you submit and you agree to indemnify us if any third
party takes action against us in relation to the material you submit.
Product and company names mentioned herein may be trademarks or trade
names of their respective owners. Your access to this site should not
be construed as granting, by implication, estoppel or otherwise, any
license or right to use any marks or images appearing on the site
without the prior written consent of Furniturehub.co.uk or the third
party owner there
|
Copyright ©
Furniturehub.co.uk 2005. All rights reserved.
http://www.furniturehub.co.uk
http://www.fitnesshub.co.uk
http://www.leisurehub.co.uk
http://www.thegiftwarestore.com
http://www.valuephonecards.co.uk
|
|
|
|
 |
|
 |
|
|
contact
Furniturehub.co.uk
P.O.Box 493.
Harrow
Middlesex
London
HA3 3BU
Tel: 08707622390
Fax: 08717334604
Please Click Here for
details on Contacting Us
|
|
|
