You can use this form to contact Us Use Email In order to minimise costs we communicate by email whenever possible. In order to ensure a quick reply, please use our web site email form. TELEPHONE Yes we use telephone and fax but we prefer not to. We can process twice as many orders and address twice as many enquiries by e-mail than by telephone. If you do telephone us, please bear in mind that you are reducing our efficiency and somebody's order will not get processed that day - probably yours! ;-) E-mail is usually the quickest and most convenient and we both have a permanent, legible record. We check e-mail several times during every working hour. Our telephone and fax details are included on invoices but these should please be used only where e-mail is not available to you because we can handle e-mail messages far more quickly and efficiently than phone calls. We specialise in e-commerce; that means we use e-mail in preference to all other methods (*exceptions: if you are disabled in some way or if e-mail is not readily available to you). If you do phone us, please have ALL relevant details available. We can process a web site order in two minutes. In contrast, some people keep us waiting on the phone while they wander off to look up their own postcode or equipment model number! Note: we will not phone or fax you back unnecessarily, so please do not ask us to. We use e-mail so we can give the best overall service to all our customers. * If you are blind or otherwise disabled and can't easily use a computer then we will not discriminate against you. Please give us a call and state your disability. Please note that we can not reply to an incorrect or incomplete address! If you receive no immediate automatic reply, please send your message again with your correct email address. We get lots of "bounces" because people mistype their address or don't know their mailbox is already full! Also because they use "SpamAlert" or similar spam filter. Our email server incorporates a spam filter. If your message (below) contains certain errors or key words, the server will ask you to correct or remove them, otherwise your message will be assumed to be junk mail and will not be sent. Photos and sketches: if we need these we'll ask for them later.
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